The challenge
Routine requests arrived through different channels, and staff had to copy details between tools, chase missing information, and manually track handoffs. That made it harder to see what needed attention and who owned the next step.
All projects
AI Automation
Solace Ops
An operations automation concept that gives a busy team more time for work that needs human judgment.
Our approach
We focused on automating repeatable coordination—not removing human oversight. The workflow keeps people in control when a request is unclear, sensitive, or needs approval.
How we would tackle it
- 01
Outlined how requests arrive, what information is required, and where delays or duplicate entry tend to occur.
- 02
Designed a single intake path that checks submissions for missing details and routes each request by type.
- 03
Added status updates and clear ownership so the team can see what is waiting, in progress, or ready for review.
- 04
Included human approval and exception handling before important actions are completed.
Intended impact
The concept shows how a team could reduce repetitive coordination and get a more dependable view of active work. Any time savings would need to be measured with a real team before being reported.
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